In this article we are going to look @ series of questions broadly categorized into strategy, implementation, and operations – that can help you understand your organization’s position with respect to personalized customer experience. STRATEGY / VISION / ORGANIZATION Is personalization something that is considered important within your organization? Does it have Organizational Leadership commitment?… Read More »
Gigya provides an ATG Module that handles the integration with the core Oracle ATG engine. Visual aspects, including JSP, site navigation, and method of implementation are dependent on customer implementation of the website. In order to install and integrate the Gigya ATG Module you need to: Download the Gigya ATG Module @ Gigya-OE ATG Create… Read More »
Evolution of a Great User Experience: From Guided Search and Navigation to Experience Management from Cirrus10
Touchpoint dashboard the customer journey mapping tool from Jürgen Tanghe
Looking for good reads on user or customer experience books – where will you go to find them? Most of us would start with Amazon.com. Won’t we? Here are some facts from the search results on Amazon…. Try searching the keywords “user experience in books” or “customer experience in books”… To your surprise it comes… Read More »
Customer Experience Quotes from aspex
Usability is no longer enough to explain the value of interaction. New ways of understanding how and why certain products and services are used, purchased and desired by users requires a quantifiable approach to effectively measure the user experience (UX). Webinar covers: • explain why the UX Score is important and the value it brings… Read More »
SAMPLE UXD RFP for your reference http://www.nyc.gov/html/doitt/downloads/pdf/rfp_design_services_for_reinvent_nyc_gov_final_epin-85812p0002.pdf http://econsultancy.com/us/reports/usability-user-experience-request-for-proposal-rfp
Seven Key Questions Critical to Building an Excellent Customer Experience from Justin Bannister on Vimeo.
Creating a Culture of Service Excellence – Part 1 from Justin Bannister on Vimeo.